The role of digital transformation in business and its impact on sustainable development goals (sdgs) in the tourism sector
DOI:
https://doi.org/10.37497/sdgs.v5igoals.10Keywords:
Customer Relationship Management, Digital business, Environmental Responsibility, Sustainable Development Goals, Resilient Tourism SectorAbstract
Objective: The objective of this paper is to examine the role of digital transformation in enhancing sustainability within the tourism industry and its impact on achieving the Sustainable Development Goals (SDGs). The study aims to analyze how digital technologies can foster economic growth, social inclusivity, and environmental responsibility, thereby contributing to a more sustainable and resilient tourism sector.
Method: The research employs a comprehensive literature review methodology, drawing on case studies, industry reports, and empirical evidence. Key areas of focus include the integration of digital tools in tourism operations, such as online booking platforms, customer relationship management systems, data analytics, and Internet of Things (IoT) applications. The study also explores the application of augmented reality (AR), virtual reality (VR), blockchain technology, and smart destination management in promoting sustainable tourism practices.
Results: The findings indicate that digital transformation significantly enhances operational efficiency, customer experience, and overall competitiveness in the tourism industry. Digital technologies enable data-driven decision-making, efficient resource management, and real-time monitoring of environmental impacts. The integration of digital platforms promotes eco-friendly practices, supports financial inclusion through digital payments, and facilitates stakeholder engagement. Moreover, virtual tourism and AR/VR technologies provide immersive experiences that reduce the environmental impact of physical travel while educating tourists about conservation and sustainability.
Conclusions: Digital transformation is a powerful tool for advancing sustainability in the tourism sector. By leveraging digital technologies, businesses can align their operations with the SDGs, promoting responsible consumption, reducing environmental impact, and fostering inclusive economic growth. The study underscores the importance of a balanced approach where digital transformation drives economic benefits while ensuring social and environmental responsibility. Collaboration among stakeholders, including businesses, governments, and local communities, is essential for creating a sustainable and resilient tourism industry. The ongoing commitment to innovation and responsible practices will play a pivotal role in shaping a sustainable future for the tourism sector.
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